Please contact us by phone or email with any questions. If you email, include your contact information (phone number) to reach you as we will have to speak with you to confirm a reservation.
Our Office Phone Number
You can also make a booking using our online reservation system.
Gift a Gift Card
Want to surprise a loved one with a Hocking Hills getaway? We would be happy to provide you with a gift certificate.
A secluded Hocking Hills trip is a great birthday, anniversary or holiday gift!Buy a Gift Card
As of April, 2020 the travel industry changed with Covid-19. We encourage you to purchase trip insurance in this time of uncertainty as another way to cover yourself as a traveler if you want additional coverage outside of our cancellation policies. If this is something you are interested in, simply follow this link - https://www.squaremouth.com/ - and choose “start a new search”, you can enter in your trip details and find the best policy to suit your needs.
Per our cancellation policy, refunds for communicable diseases or viruses are only offered if there is a full travel ban in place. We encourage to to purchase trip insurance through our third-party vendor to cover your trip for ANY REASON you need to cancel – https://www.square mouth.com/22383 - please call our office for more information.
When making a reservation with us, we will collect 50% of the amount due at that time. The remaining 50% will be due 30 days prior to arrival. If your arrival is within 30 days of booking the full amount will be due when making your reservation. There is a two or three-night minimum stay required for all reservations.
New rentals may be required to pay a security deposit in full 1 month prior to rental. This amount will be discussed over the phone and can range anywhere from $500-$1500 depending on the lodge/length of stay. It must be paid by check before your stay and will be refunded one week after the stay as long as our leasing agreement has been explicitly followed.
Cancellations For Direct Reservations
If you cancel prior to 30 days of reservation date, we will be happy to refund any fees that have been collected for your stay, less a $100 administration/booking charge.
If cancellation occurs within 30 days prior to your arrival, then 50% of the rental fee paid at the time of reservation is non-refundable.
Service Fee / Reservations Online
The 2-6% service fee associated with your direct booking is not affiliated with us - Hocking Lodging Company. It is a direct charge from ReservationsOnline - our software hosting platform.
Reminder: when you click the pop up window at time of online booking, you state that you understand that if you cancel within 20 days of making your initial reservation, you will receive this money back. If you cancel after the 20 day window and any time before your check in, you will NOT receive those separate funds back. These funds are in addition to our $100 administration/booking charge and we can not dispute those funds for you.