Here is what is expected and what you agree to when making payment to confirm a reservation with Hocking Lodging Company. We take great pride in providing the cleanest, coziest, & most unique experience in the Hocking Hills area. And to do that consistently, it takes effort from our guests to take care of our properties just the same as we do. Treat us like your second home. We'll treat you like family. You'll be glad you stayed here.
Our office is available from 9:00am to 7:00pm seven days a week. 614.352.9495 (Jobie).
We are available after-hours for emergencies only (plumbing and heating/cooling issues) by calling 614.226.2757 (Nathan).
Maximum Occupancy & minimum Age
Booked direct, maximum occupancy AND minimum ages for booking for our lodges are as follows:
- Aspen Hollow Lodge & Hidden Lake Lodge: 18 humans; minimum of 28 years of age with proof of id.
- Black Bear Hideaway: 14 humans (+up to 2 dogs under 40 lbs each for an additional $15/night rate); minimum of 25 years of age with proof of id.
- Sunrise Lodge: 8 humans; minimum of 25 years of age with proof of id.
- Dogwood Manor: 20 humans; minimum of 28 years of age with proof of id.
- The Barn & Stable at Pumpkin Ridge Resort: maximum of 8 adults and up to 4 kids; minimum of 28 years of age with proof of id.
- Revive Ridge: 14 humans; minimum of 28 years of age with proof of id.
- For The Overlook, The Landing, Yesteryear, & Briarwood cabins: 2 humans; minimum of 21 years of age with proof of id.
- For Silverwolf, Nature's Paradise, The Lakota, & Trail Ridge cabins: 2 humans, 2 dogs (under 30 lbs each for an additional $30/stay; minimum of 21 years of age with proof of id.
- For our RV sites: Up to 2 dogs (under 30 lbs); minimum of 21 years of age with proof of id.
For Direct Reservations Only:
- For direct reservations, a 50% deposit by check, Visa, Mastercard, or Discover is required to confirm. The remaining 50% balance is due 30 days prior to your stay.
- An active credit card is required at the time of reservation which will be kept on file for any damages/excessive clean up and/or failure to follow signed leasing agreement.
- Rentals may be required to pay a security deposit by check ($500-$1500) one month prior to arrival.
- Provided our leasing agreement has been explicitly followed, this will be refunded one week after your stay.
- If your arrival is within 30 days of booking, the full amount + security deposit will be due when making your reservation.
- For High Rock Hideaways couples cabins and RV sites specifically:
- Full payment by Visa, Mastercard, or Discover is required at the time of booking. The credit card will be kept on file for any damages/excessive clean up and/or failure to follow the rules of the cabins and/or RV sites.
Cancellations for Hocking Lodging Company/Sunrise Log Cabins:
- If you cancel prior to 30 days of reservation date, we will be happy to refund any fees that have been collected for your stay, less a $100 administration/booking charge.
- If cancellation occurs within 30 days prior to your arrival, then 50% of the rental fee paid at the time of reservation is non-refundable.
Service Fee / Reservations Online:
The 6% service fee associated with your direct booking is not affiliated with us, Hocking Lodging Company. It is a direct charge from ReservationsOnline, our software hosting platform.
Reminder: when you click the pop up window at time of online booking, you state that you understand that if you cancel within 20 days of making your initial reservation, you will receive this money back. If you cancel after the 20 day window and any time before your check in, you will NOT receive those separate funds back. These funds are in addition to our $100 administration/booking charge and we can not dispute those funds for you.
For AirBnB Reservations Only:
It is the renter’s responsibility to know their obligations when booking with third party outside travel agencies (OTAs). The rest of this document is pertinent for you to understand, sign, and return.
Minimum Stay Requirement:
There is a 2-night minimum stay requirement for rentals. A 3-night minimum stay may apply on specific dates and/or holidays. Check-ins may not be permitted on the actual day of the holiday.
The following holiday dates are subject to peak season rental rates and may require a 3-night minimum stay.
- Presidents’ Day
- Summer season
- Memorial Day
- Independence Day
- Labor Day
- New Years Eve/Day.
Refunds / Discounts:
1 discount/special may be applied to any lodging rental. Discounts/specials may not be combined.
No refunds will be given due to weather conditions/early departures.
Consider separate travelers insurance should you have concerns.
Our parking area surrounding the lodges can accommodate anywhere from 1-8 vehicles. Carpool wherever possible. We recommend 4-wheel drive.
- Dogwood Manor: 8 vehicles
- Hidden Lake Lodge: 8 vehicles.
- Aspen Hollow Lodge: 6 vehicles.
- Black Bear Hideaway: 6 vehicles.
- The Barn & Stable at Pumpkin Ridge Resort: 4 vehicles.
- Sunrise Lodge: 4 vehicles.
- Revive Ridge: 5 vehicles.
- All Couples Cabins: 1 vehicle.
- RV sites: 1 RV. 1 vehicle.
Vehicles are to be parked in the designated gravel parking areas only. Parking on any of the nature preserve’s grasses is not permitted. Moving any of the rock boulders is not permitted. Any damage that may occur due to improperly parked cars will result in a grass restoration fee.
Your unit will be inspected & maintained prior to your arrival. We do not issue refunds in the event of mechanical failures, power outages, absence/unexpected unavailability of usage of any items, hot tub and/or sauna issues, nor for any utility problems.
- No student groups, house parties, or unauthorized receptions are allowed at any of the units. If guests are found to be having a party, they will be asked to vacate the unit and no refund will be given. No unauthorized guests/day visitors may visit.
- Maximum occupancy: 18 guests at Hidden Lake Lodge & Aspen Hollow Lodge, 20 at Dogwood Manor, 14 at Black Bear Hideaway & Revive Ridge, Maximum of 8 adults and 4 children at The Barn & Stable at Pumpkin Ridge Resort, Sunrise Lodge: 8 guests
- All couples cabins: 2 humans.
- No confetti or glitter associated with decorating. Excessive clean up charges (hourly rate) will apply if housekeeping is required to clean decorations: confetti, glitter, balloons, tape, etc.
Pets / Dogs:
- Pets are not permitted in or around Hidden Lake Lodge, Aspen Hollow Lodge, Dogwood Manor, The Barn & Stable at Pumpkin Ridge Resort, Revive Ridge, Sunrise Lodge, Briarwood Couples Cabin, The Overlook, The Landing, or Yesteryear. Discovery of an unauthorized pet will result in a $200 fine.
- Small dogs under 40 lbs are permitted at Black Bear Hideaway for a fee of $15/night. Please inform HLC of details regarding pets at the time of booking.
- Small dogs under 30 lbs are permitted at Silver Wolf, Nature's Paradise, The Lakota, & Trail Ridge for a fee of $30/stay. Please inform HLC of details regarding pets at the time of booking.
- Renter is responsible for cleaning up after the dog(s) both inside and around the lodge. Additional clean up charges will result for failure to clean up after your pet.
Use of Alcohol Beverages & Drugs:
- Consumption of alcoholic beverages by adults of legal drinking age is permitted. If underage drinking is discovered, renters will be asked to leave the premises.
- Absolutely NO illegal drugs are allowed on the property.
Fireworks / Firearms:
- ABSOLUTELY NO FIREWORKS AND/OR FIREARMS SHALL BE SET OFF OR DISCHARGED ON THE PROPERTIES. We are near State Parks, largely wooded areas, and physically are log cabin rentals.
- If evidence of fireworks and firearm usage is found, it will result in a $300 fine.
- If any damage to the structure or the surrounding area is evident, you will be subject to additional fines &/or legal action.
- Smoking/vaping is NOT PERMITTED at any of our properties or inside or around/on any wooden decking/porch areas.
- Discovery/evidence of smoking/vaping in these areas will result in a $300 fine charged to your credit card or taken out of security deposit. Please be sure each guest understands this policy.
- Guests are welcome to smoke around the fire pit areas off site, but not anywhere on or near the decking/lodges. You must clean up after yourselves.
- Cigarette/cigar butts found around property will result in additional cleaning charges.
Noise / Quiet Hours:
While Hidden Lake Lodge sits on 30 acres, Aspen Hollow Lodge is on 12 acres, Dogwood Manor is on 6 acres, Black Bear Hideaway is on over 4 acres, and Pumpkin Ridge Resort is on 95 acres you may still encounter neighbors at each lodge. Sunrise Lodge and Briarwood Couples Cabin share a driveway. All other couples cabins and rv sites, while private, are on the same 100 acres of land. So while you may not see your neighbors, they can hear you! Please keep this information in mind when celebrating and enjoying your stays. You may receive a courtesy phone call if noise is an issue for nearby homeowners or other vacationers. Please be respectful of them, and keep noise levels to a minimum so that we are not affecting someone else’s lifestyle.
We ask that you bring any excessive celebrating/noise indoors by 10pm.
Injury / Loss / Illness (Indemnification & Waiver):
- The owners are not responsible for any accidents, events, injuries, or illness that occurs while on the premises or facilities. By accepting a reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.
- You hereby agree to indemnify, defend, and hold The Hocking Lodging Company, the property owner, and any affiliated party harmless from any and all claims, demands, costs, liabilities, losses, expenses and damages (including reasonable attorneys' fees, costs, and expert witnesses' fees) arising out your use of the property, or any use of the property by your guests.
- The Barn & Stable at Pumpkin Ridge has multiple acreage and offers private hiking and walking trails used for hiking, walking, backpacking, picnicking, and sightseeing. Renters assume all risks and should only use the areas that are designated as trails. Wildlife abounds and is interesting to watch, but animals can bite, skunks can spray, snakes can be dangerous, insects can carry disease, and plants/berries may be poisonous. Individuals can be harmed by falling from the stairs and elevated decks surrounding the cabins. Roads on the property are gravel and rough; requiring slow and careful driving and pedestrian navigation. You hereby assume full responsibility for your own safety in the above-mentioned dangers as well as the dangers not specifically noted.
Equipments & Furnishings:
- Cabins may not have reliable cell service and may not have wifi. We may have a landline provided in such rentals. If there is a landline provided, local and emergency service would be available. Incoming calls may be received.
- Where internet is available, renters are prohibited from using internet access for any purpose that is unlawful, threatening, pornographic, or in any manner that could give rise to civil or criminal liability under the law.
- Equipment failures and problems with the unit must be reported immediately (ie: no heat/A/C, no water, etc.). Other equipment failures such as hot tubs, gas fireplace, TV, etc. should also be brought to our attention. Repairs will be made as quickly as possible. Please call 614.226.2757 if problems are discovered. There are no refunds for rare inability to use.
- Local fire, police, and emergency services should be contacted when assistance is needed.
- Renters are expected to care for the property as if it were their own.
- Only use lodge appliances for their intended uses.
- Rearranging of furniture, electronic components, and/or cables is strictly prohibited.
- Hidden Lake Lodge, Black Bear Hideaway, Dogwood Manor, The Barn & Stable at Pumpkin Ridge Resort and all 4 RV sites have charcoal grills.
- Bring your charcoal, lighters, matches, and lighter fluid.
- Aspen Hollow Lodge, Dogwood Manor, Sunrise Lodge, Revive Ridge, and all couples cabins have propane grills.
- Should propane run out during your stay, you may be asked to replace propane at a nearby convenience store and we will reimburse your receipt. Text a copy of the paid receipt for the replacement to 614.352.9495.
- CLEAN THE GRILL AFTER EACH USE. Ash cans/supplies are provided. Additional clean up charges will be charged for failure to leave the grill clean after your use.
Linens & Supplies:
- Bed linens + one bath towel/guest are provided.
- Extra towels for hair/hot tub/hiking/lake usage are not provided. Bring extra towels if desired.
- We provide a limited supply of trash bags, paper towels, bathroom tissue, dish soap, dish detergent, and hand soap.
- Basic kitchen utensils, salt/pepper, herbs & spices, coffee filters, dishes, pots, & pans are all provided.
What to Bring:
- Anything you would like to eat or drink.
- Condiments, napkins, and paper plates (should you wish to do less dishes).
- Foil/saran wrap, take-home containers, and/or ziploc bags for leftovers.
- Personal toiletry items (bug spray, shampoo, conditioner, bath soap, razors, toothpaste, toothbrush, hairbrush, clothing iron, etc.)
- If your unit has a washer/dryer on site, don’t forget to bring along h.e. laundry soap/dryer balls for personal use.
- 2 pillows are provided for each guest. Feel free to bring personal pillows for added comfort.
- Extra towels for hair and old beach towels for hiking and hot tub usage.
- Wood (purchased within the county), charcoal, lighters/matches/newspaper, fire starter for the fireplace/fire pit.
- Flashlight(s) in the case of power outage.
Water / Well / Septic / Disposal:
- All properties managed by Hocking Lodging Company operate on a well. The well water is 100% potable, but you may notice a taste or odor associated with it.
- HLC is not at fault for any discolorations of linens or personal laundry, nor do we supply additional bottled water for consumption. Feel free to bring along with you.
- All properties managed by Hocking Lodging Company operate on a septic system. The system will clog up if improper materials are flushed or poured down the drain. Do not flush anything other than toilet paper and what nature provides.
- For properties that offer a garbage disposal, please limit the amount of food processed down the drain. Throw away in a trash can wherever possible. Do not pour grease or oil down the drain.
Fireplaces / Firewood:
- Insects/diseases travel in wood & can bring significant damage to our state forest, therefore visitors are not permitted to bring in wood from home. You are only to purchase wood in the county of stay: Hocking/Vinton.
- There are many roadside stands, convenience stores, grocery stores, etc. in the area that have cut bundles of wood for purchase ranging anywhere from $5-$10 per bundle.
- Indoor wood burning and gas log fireplaces are not to be used April through September.
- At no time may you cut wood on the premises.
- Please follow all safety precautions that are posted at the lodges for proper fireplace use. All dampers should be opened when the fireplace is in use and never should a fire be left unattended.
- Use of any unauthorized materials or any combustible agent in the fireplace is prohibited.
Air / Heating:
Please do not leave doors or windows open and operate the A/C at the same time. Please do not operate the A/C and fireplaces at the same time. Doing so may cause damage to the air and heating unit.
Boundary / Property Lines / Hiking Trails:
- Boundary line information/map of property is posted inside all of the lodges. Use this as a general guideline.
- Dogwood Manor, Black Bear Hideaway, and Aspen Hollow Lodge have maps and boundary lines posted inside of each property. Do not trespass at any time.
- Hidden Lake Lodge is situated on the northern side and corner of 30 acres of undeveloped/forested land, but we do border 8 other properties. Pay close attention to the boundary lines when you visit HLL. We keep a couple of kayaks at the small, 2-person dock for your enjoyment (on our side of the lake.) The dock is at the base of an earthen staircase consisting of about 40 steps. Use the lake and all things associated with it at your own risk. If you plan on using the kayaks, bring life jackets and enter at your own risk. There is a cable that goes through the middle of the water also helping to denote the boundaries. DO NOT TRESPASS. Do not visit the other side of the lake or dam area. We will hear from our neighbor and you will get a visit from us. Thank you for your serious attention.
- The Barn & Stable at Pumpkin Ridge Resort is situated on 95 acres of undeveloped land/forest land. There are 7 miles of private hiking trails. Do not let children venture out unattended. Minors must be supervised at all times.
Occupancy & Housekeeping:
- Check-in times begin after 4pm and check out time is by 10:30am on date of departure.
- We cannot accommodate early check-in and/or late check-out times.
- Do NOT attempt to enter a lodge early if cleaning/maintenance crews are still working.
- Be respectful of these times noted. If you have a delay in checking out with our cleaning/maintenance crews waiting, you may be charged a $200 fine/hour ($50 for each 15 minute increment) for delay as we are doing our best to prepare for our next guests in the short time provided.
- Please limit occupancy to what is posted on individual cabin descriptions/occupancy.
- Additional guests: If additional people beyond each lodge’s maximum are discovered, our occupancy rates apply and you will be charged per person/night or the entire party will be asked to leave with no refunds.
- Only those registered members of your party are permitted access during your stay.
- Absolutely NO day visitors without prior approval.
- View the check-in/check-out instructions email which you will have received 30 days prior to your stay for full understanding of what is required when vacating the premises. Strip the beds, empty the refrigerator(s), leave the kitchen clean, start the dishwasher(s), and lock all windows and doors. Set thermostat(s) per check out instructions.
- Locked areas for which renters are not provided a key, such as personal storage areas, laundry, and staff cleaning rooms, are NOT accessible to renters. Forced entry into these areas will result in a charge for damage and/or missing items.
- If the condition of the facility is not left in appropriate shape, or is not vacated at the designated check out time, and it causes loss of revenue, loss of revenue charges will be added to your credit card and/or you will forfeit security deposit.
FORGET SOMETHING?: We will ship out to you for cost to ship + $10 convenience charge.
We ask that keys be returned to the lockboxes at check-out. Lost keys are subject to a $200.00 replacement charge.
You will automatically be fined $300.00 for any bodily fluids that need to be cleaned. This includes vomit, urine, blood, etc. Additional costs may occur if damage/stains are not repairable.
Please do not leave loose trash in/around the outdoor receptacles or any remaining inside the lodge(s) or you will face a $200.00 clean-up charge.
Trash must be neatly tied & placed in outdoor receptacles during your visit. By the conclusion of your stay it must be removed and placed into the commercial dumpsters provided at each property.
Wildlife & Pests:
While we routinely treat our cabins, we are in the middle of the woods and it is likely that you will encounter insects, spiders, mice, snakes, or critters during your stay. Many critters live in the woods. Do not approach or feed wildlife, leave food on decks or porches, or leave garbage out as it may invite unwanted guests. Keep doors and windows closed to keep unwanted pests out of the rental structures. We will not refund your reservation if you encounter this.
- We will not issue any refunds for hot tub failures or for the rare instances of inability to use during your stay.
- All non-adults (under 18 years) must be supervised by a qualified and capable adult when they use the hot tubs/sauna.
- Hot tubs should not be used at temperatures greater than 104. Renters are not permitted to change any hot tub settings other than the temperature and jet settings.
- Our hot tubs are routinely changed & continuously sanitized. Hot tubs left excessively dirty may be subject to a $200 clean-up.
- Hot tub covers must remain on the hot tubs when not in use and secured by straps at some lodge locations.
- Guests that are staying 3 or more nights may be contacted to have a staff member check their hot tub chemicals.
- Do not sit on hot tub covers. This can break and damage the lid.
- Damage to hot tub covers will result in a $400.00 replacement fee or exact cost of cover.
- Use of the hot tub(s) is entirely at the risk of all guests. Please note that the hot tubs are balanced and chemically sound (but may not warmed up fully) at the time of your check-in, and any issues arising from a result of hot tub use is solely the renter’s responsibility. Enter at your own risk. Please follow all safety instructions posted at your lodge.
- GLASS IS NOT PERMITTED IN/AROUND THE HOT TUB(S).
- Please plan accordingly by bringing disposable cups and/or cans. If evidence of glass is found in/around the hot tubs, it will result in a $200 clean-up charge.
- USE OF ELECTRONIC DEVICES IN/AROUND THE HOT TUB(S) IS PROHIBITED.
Infrared Sauna at the Barn & Stable at Pumpkin Ridge Resort:
The use of the infrared sauna may have many health benefits however, it is important that you fully understand how to use the sauna.
- Hydration is a requirement for sauna use.
- Smokers are not permitted in the sauna. The wood absorbs tobacco odor released from the pores of the body and will cause damage to the sauna.
- The use of drugs, medications, or alcohol prior to or during the sauna sessions is not permitted and it can lead to dizziness, unconsciousness, or other serious injury.
- Do not use any chemicals or lotions prior to your sauna sessions. These items may stain the wood of the sauna.
- The core body temperature of children rises much faster than adults. Anyone under the age of 18 must be accompanied by an adult at all times.
- PLASTIC, GLASS, AND ELECTRONIC DEVICES ARE NOT PERMITTED IN THE SAUNA. Electronics such as cell phones, headphones, and other electronic devices will break due to the heat and moistures. Glass can crack to the heat. Water bottles can get too hot or even melt onto the wood.
Damage by Guests:
- In the event of damages or extra cleaning requirements created by guests not covered above, additional charges may be applied to the security deposit and/or credit card on file with our office.
- This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio. Any action brought by either party against the other concerning the transactions contemplated by this Agreement shall be brought only in Hocking County, Ohio.
PLEASE FORWARD THIS AGREEMENT ONTO ANY MEMBERS OF YOUR PARTY FOR FULL UNDERSTANDING BY ALL GUESTS. FAILURE TO FOLLOW THESE SIGNED POLICIES WILL RESULT IN DEDUCTIONS FROM THE SECURITY DEPOSIT AND/OR FEES CHARGED TO THE RENTER’S CREDIT CARD ON FILE.